Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@backgardenretreat.com so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@backgardenretreat.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Welcome to Back Garden Retreat — your dedicated source for all things home wellness.
Our journey began with a simple mission: to share our passion for saunas with like‑minded enthusiasts. From our humble beginnings in Poole on the South Coast of England, we’ve grown into a trusted name, offering a diverse range of high‑quality premium saunas at competitive prices.

Our Story

Back Garden Retreat was born from a simple idea: wellbeing shouldn’t require travel, memberships, or complicated routines — it should be accessible from the comfort of your own home. What started as a personal love for sauna culture quickly evolved into a business when we realised how many people were searching for reliable, high‑quality home wellness solutions.

In the early days, we operated from a small workspace in Poole, hand‑selecting products and building relationships with manufacturers who shared our commitment to craftsmanship and quality. Like any growing business, we faced challenges — from sourcing the right materials to navigating the complexities of logistics — but our passion for helping people create their own sanctuary kept us moving forward.

Today, we’re proud to serve customers across the UK, helping them transform their gardens and homes into spaces of relaxation, recovery, and rejuvenation.

Our Vision

Our vision is simple: to make premium wellness experiences accessible to everyone.
We believe that your home should be a place where you can unwind, recharge, and reconnect with yourself. That’s why we focus on products that combine exceptional quality, modern design, and long‑lasting performance.

What sets us apart is our dedication to transparency, customer care, and genuine expertise. We’re not just another retailer — we’re enthusiasts who understand the value of creating a personal retreat. Every product we offer is carefully selected to meet the highest standards, ensuring you receive something we would proudly use ourselves.

Why Choose Us

Choosing Back Garden Retreat means choosing:

• Premium quality — We partner with trusted manufacturers known for craftsmanship, durability, and innovation.
• Competitive pricing — Luxury wellness shouldn’t be out of reach. We work hard to keep our prices fair without compromising quality.
• Exceptional customer service — From product guidance to after‑care support, we’re here to help at every step.
• Trusted delivery partners — We ship nationwide through reliable couriers such as DHL, FedEx, and UK Mail, ensuring your order arrives safely and on time.
• A brand that cares — Every customer matters to us. Every order is handled with care. Every question is an opportunity to support your wellness journey.

Meet the Team

Back Garden Retreat is powered by a small but passionate team dedicated to bringing wellness into everyday life.

Katrin — Founder

Katrin brings her Estonian roots to the heart of Back Garden Retreat, where sauna is more than a luxury — it’s a way of life. Growing up in a culture where wellbeing is woven into daily routines, she experienced firsthand how regular sauna sessions support both body and mind. In Estonia, sauna is a cherished tradition known for reducing stress, supporting mental clarity, aiding recovery after exercise, and giving the metabolism a natural boost.

Inspired by these lifelong practices, Katrin founded Back Garden Retreat to share the restorative benefits of sauna culture with homes across the UK. Her passion for wellbeing, combined with her commitment to quality and authenticity, shapes every product we offer and every customer experience we create.

Our Support & Logistics Team

From customer care specialists to delivery coordinators, our team works behind the scenes to ensure your experience is smooth, friendly, and stress‑free. Each member brings expertise in wellness, product knowledge, or logistics — all united by a shared commitment to quality.

We’re more than just a sauna retailer; we’re part of the community we serve. Our spirit and services reach customers across the UK through our trusted courier partners. Every order, every customer, and every conversation is a chance for us to demonstrate our commitment to excellence.

Connect With Us

Thank you for your interest in Back Garden Retreat. We invite you to explore our range and discover how easy it can be to create your own home sanctuary.
If you have any questions or need assistance, feel free to reach out through our Contact Us page.